Microsoft surface pro 5 2017 stuck at logo problem solution

Microsoft surface pro 5 2017 stuck at logo flashing

Many Microsoft Surface users claiming the common issue with Microsoft Surface Pro 5 2017 Tablet. When they try to power turn on the device it’s stuck on logo and start flashing and sometimes it goes into UEFI settings. I received the same cases for the last three months. There are many things that are responsible for the boot loop and stuck on logo problem. Today’s post i will tell you some simple steps to sort out this issue.

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Surface Pro 5 2017 stuck at Logo Problem

First, try these instruction given from Microsoft support. then we will go further to find the exact issue.

  • What troubleshooting steps have you tried so far?
  • When pressing the power button, do you see a spinning dots below the Microsoft logo?
  • Do you see a progress bar or message beneath the Microsoft logo?
  • What is the operating system currently running on your Surface Pro 5? (Windows 10 S or Windows 10)

Here are the basic troubleshooting steps we suggest you do:

1. Remove all the external devices. 

–  External devices can sometimes cause the device to boot incorrectly.

–  Leave the Surface plugged into the power supply included with the device, but remove all external devices including USB drives, SD cards, or even keyboard/mouse dongles.

2. Force the device to shut down and restart.

–  Press and hold the power button for 20 seconds. The device may be in a “hung” state. Force Surface to completely turn off all power and restart.

– After two consecutive failed attempts to start Windows, the Recovery Menu will appear.

Select See advanced repair options to open a Choose an option menu.

3. Select Advance repair option (This won’t affect personal files.)

From the Choose an option menu, select Troubleshoot > Advanced options > Startup Repair.

 

4. If prompted for the BitLocker recovery key, select Skip this Drive.

By the way, you can also check here your BitLocker Code.

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